Your Computer Info
Welcome to the Tech Center! Here in the Tech Center we can help students with all kinds of hardware issues they might be experiencing with their school provided laptops.
Some damages can be repaired on the spot while others might take some more time, for the damages that take more time we provide a loaner tablet, the loaner tablet may be used until the duration of the repair of their original school laptop.
When a loaner laptop is given to a student we swap out the SSD which contains all data the student had in their original school laptop, all though we do encourage that all students save any and all school work on their OneDrive incase the SSD might be damaged and data cannot be recovered. All repairs are covered under warranty so students and parents do not have to pay for replacement parts.
Instructions for visiting the Tech center
- I have already created a ticket
- Bring your device in and let us know you already created a ticket and we can get started.
- I have not created a ticket yet.
- You will need to create a ticket, can can do that before you arrive or on one of the devices we have provided for that purpose.
Do you offer loaners?
We have two loaner programs
- My Laptop is in for repair:
- Were sorry to hear that you are having issues with your laptop. It’s great to know that SMCHS offers loaners to help you out in such situations.
- Using our loaners devices, you will need to access your documents online. You can log in to Office.com using your credentials and access the files online. It’s important to save any new data to OneDrive so that you can easily access it from any device.
- Lastly, we will contact you when your laptop has been repaired and ready for pickup. You will need to return your loaner at that time.
- I forgot my laptop at home:
- Were sorry to hear that you forgot your laptop at home. It’s great to know that SMCHS offers daily loaners to help you out in such situations.
- Using our loaners devices, you will need to access your documents online. You can log in to Office.com using your credentials and access the files online. It’s important to save any new data to OneDrive so that you can easily access it from any device.
- Lastly, please make sure to return the loaner device by Tech Center closing, which is at 3:30 PM. Failure to do so will result in a detention.
What is covered by Accidental Damage Insurances?
- The school is purchasing an accidental damage protection service which covers some repairs and replacements for tablets damaged by accidents (see below). It is a cost-efficient service solution that helps reduce downtime and saves considerable cost in repairs. With accidental damage protection service, we can accurately predict and budget service costs for future years.
- Accidental damage protection service for tablets usually cover the following:
- Drops, liquid spills, electrical surges and damage to the LCD screen.
- Accidental damage incurred at home, at school, and in transit.
- Full coverage for extensive repair (multiple repairs if needed) or replacement of your laptop, up to the value of laptop.
- Accidental Damage Protection Service however does NOT cover theft or loss, damage due to fire, acts of God, intentional damage or gross negligence, use in unsuitable operating environment. Students and their families are financially responsible for any damage done to loaner tablets.
Using SMCHS Resources
Using Windows
